This website uses cookies, which cannot be used to personally identify you. If you continue to use the site we will assume that you agree with our use of cookies. Please read our privacy and cookies information to learn more.

Costa Coffee

Category: Cafes and Coffee Shops

Address: 132 Commercial Street, Shoreditch, Tower Hamlets, London, E1 6AZ

Landline: 020 396... Landline: 020 396...

Report a problem with this listing

1 Reviews

Leave a review

Humiliated for trying to use baby changing facilities


On visiting your coffee shop in Commercial Street, Shorditch, East London this afternoon, we were greeted by an extremely rude lady barista who claimed to be the manager; though when checked with another local Costa, found out the manager was a man???? Was shouted at and talked over by this ill mannered represenative of Costa before I could even finish my first question!! What was the issue I hear you ask? The fact that I tried to ask if the toilet had a code for entry as I had a 2 year old baby that needed his nappy changed, I was told to go use a public toilet and that it was disgusting that I walk in off the street expecting to use their toilet even though I pointed out that my wife and baby were fourth in the line waiting to order drinks!!!! If you are struggling to train your staff in basic customer service and communication, I can forward you some details on available courses that would be happy to assist your badly behaved staff. This ruined a rare family day out for us and we a

04/09/2021

Leave a review

Offers from our Partners

Smart Business Account

Wave goodbye to monthly fees, sign up in minutes and get £75 on us!

Start your business with Tide

Get off to the best start with £75 in your new account on us!

Is this your business?!

Claim now!
  • Add rich content via our editing tools
  • Remove ads from your listing
  • Appear more prominently in search results